Customer Service

Return Policy

• Defective goods we will replace at our cost.
• You can return unused goods within 14 days of receipt for any reason. We will credit you the full amount of the goods value but not the shipping charges.
• Food products and candy are not returnable. Opened tea is not returnable and refundable.
• Please fill out our Return Authorization Request to get your Return Authorization Number. In all approved returns, you’re requested to return the products along with the Return Authorization Number to:

  Tea Time, where tea lovers go
  542 Ramona Street
  Palo Alto, CA-94301